Dear friends and Spire supporters,
Thanks to your overwhelming demand, we have far exceeded our initial estimates for Spire manufacturing. It’s been fantastic.
We know you’re wondering when Spire trackers will start shipping and we wanted to give you an update. Although originally scheduled for September, Spires will be shipping in mid-October, arriving on your doorstep towards the end of October. We know delays are frustrating and we completely understand.
The reason I’m writing this post is because I want to be upfront with you, our earliest supporters, about this and explain why.
Because of the incredible demand, our manufacturing partners in China have been working double-time to make the 160 individual parts that go into building a single Spire device, not to mention its accompanying charging pad.
Each of these 160 parts has to be individually inspected and approved by a complex customs process, ensuring that they precisely match pre-listed specifications. This is a time-consuming process, as you can imagine. Unfortunately, this is being coupled with a week-long national holiday in China starting October 1st, compounding our delay to a few weeks.
The good news is we’ve completed all our pre-production builds and are ready to enter mass production. The only reasons we aren’t in mass production right now are because: 1) we can’t import from Hong Kong yet, as it’s taking twice as long as normal to get customs paperwork, and 2) factories are about to close for 7 days for a national holiday in China. We will start mass production the week immediately following the holiday.
Our team – spread across two continents and multiple cities/factories – is literally at work 24 hours a day, 7 days a week to get your Spire tracker to you as soon as we can. Thank you so much for your patience. We are so grateful for all the support and enthusiasm. It’s been really fun to see the Spire community continue to grow.